Windproof Softshell Jacket | Unisex Hooded Outerwear with Ghana Flag Accent

Returns, Exchanges & Refund Policy

We want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a simple and transparent process.

Easy Returns & Exchanges

• Returns or exchange requests must be made within 14 days of delivery.

• Items must be unused, unworn, unwashed, and in original condition with tags attached.

• Proof of purchase (order number or receipt) is required.
  

Refund Policy

• Once your return is received and inspected, you will be notified of approval.

• Approved refunds will be issued to the original payment method within 5–10 business days.

• Original shipping fees are non-refundable (unless the item was damaged or incorrect).
  

Non-Returnable Items

• Final sale or clearance items

• Customized or personalized products

• Items returned damaged due to customer misuse
  

Our Commitment

We are committed to a hassle-free process that builds customer confidence. A clear and fair refund policy ensures you can shop knowing that your satisfaction matters to us.

For assistance, please contact our customer support team with your order details, and we’ll gladly guide you through the next steps.

Shipping Information

We are committed to delivering your order quickly, safely, and efficiently. Below is everything you need to know about our shipping process.

Order Processing

• Orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email once your order is placed.

• A tracking number will be provided once your order ships.
  

Shipping Timeframes

• Standard Shipping: Estimated delivery within 3–7 business days after processing.

• Delivery times may vary depending on location, carrier delays, or seasonal demand.
  

Shipping Locations

• We currently ship within the United States.

• International shipping may be available upon request (additional fees may apply).
  

Order Tracking

• Once shipped, you will receive tracking details via email.

• Please allow up to 24 hours for tracking updates to appear in the carrier’s system.
  

Shipping Notes

• Ensure your shipping address is accurate at checkout to avoid delays.

• We are not responsible for delays caused by carriers, weather conditions, or incorrect addresses provided at checkout.
  

We appreciate your support and are dedicated to getting your order to you as quickly as possible. If you have any questions about your shipment, please contact our customer support team with your order number for assistance.